1. Scanners;

The scanners sold and programed by A/V and Data Tas are sold as wideband radio receivers. They are programmed with a database that is current at time of

purchase however we do not offer a guarantee on what they will receive.

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A/V and Data Tas will provide updates for the frequency files on the scanners for 3 years from the date of purchase, these will be distributed via email or can be done by A/V and Data Tas free of charge. After 3 years we will offer these updates for $10 via email or $25 if done by us. We anticipate that many radio users will be making the switch to digital and using a system called DMR. DMR is currently used by the casino’s, the University of Tasmania as well as a few smaller security firms and the updates will include the new DMR users as they change over.

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Currently as of 2/10/2021. Tasmania Police are using a rolling frequency radio system with a digital overlay on some of the talk groups, these channels are extremely difficult to monitor and decode. The radios that we sell have the ability to monitor this system including the ‘open’ digital channels if you purchased the digital unlock key/s option however, If the police switch to another system or they encrypt the network then the radios may not be able to monitor them. 

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If you have any questions please don’t hesitate to call us on 1800 95 20 20 or email scanners@avdatatas.com

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2. Quotations.

A/V and Data Tas quotations are not bills, invoices or contracts. they are our best estimates of the price for the services and goods being provided. In the rare occurrence that a previously unknown issue arrises ie, power unstable at location, dangerous location, unable to access location etc. we will consult you and work out a solution before going further. 

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any changes made after the initial quote will be discussed and reflected in the final invoice.

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3. Payments.

Unless otherwise specified in writing, all amounts payable to A/V and Data Tas shall be paid within 7 days of receiving an invoice.  Ways to pay and payment details are located on all invoices.

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A fee of 10% applies to any amount still outstanding after the invoice due date. a further 15% fee applies to any amounts outstanding after 21 days unless an arrangement has been agreed upon in writing by A/V and Data Tas.

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A/V and Data Tas has a strict non payment policy. If no payment has been made or the full amount has not been received after 45 days (or earlier if you have indicated an unwillingness to pay for goods and/or services provided) or you have defaulted repayment plan, We may list the matter in the relevant court for determination. we do this so that the matter is heard by an independent person such as a magistrate or judge and that you can explain past to why you believe you should not have to pay. If a judgment is made in favour of A/V and Data Tas it can be legally enforced by way of sale of property, garnishee of wages and redirection of funds from bank accounts etc. this action will incur further fees that will be added to the debt owed. please see this link for further information: https://ndh.org.au/debt-problems/court-judgements/

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if you are in financial difficulty please contact us immediately. we are more than happy to work out something that works for everyone. everyone goes through tough times but its easier and better for everyone to let us know your situation.

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4. Ownership of goods. 

All goods provided by A/V and Data Tas remain the property of A/V and Data Tas until paid in full.

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5. Hire of goods

A/V and Data Tas will at its discretion hire out items for use such as but not limited to sound systems, internet access systems, video devices etc.

 Hiree's require a valid government issued photo ID such as a driver licence with a current address that will be retained on file. 

deposits must be paid prior to the hire out of goods and will be returned if goods are returned without any damage or misuse.

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The person hiring the goods is liable for all damages and loss if any, caused to any equipment on loan from A/V and Data Tas during the term of the hire and extends until the item's is returned.

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Non return of hired goods. if the hiree fails to return the good within the specified and or agreed time then we will consider the goods stolen. A/V and Data Tas monitors the location of our property using various methods and technologies. all details of the hiree may be given to police as well as others that may assist in locating our property.

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6. Use of networks

A/V and Data Tas takes no responsibility for any damage, loss of data or the content delivered via our temporary and/or permanent connections to the internet or local networks either via wired or wireless connections are provided by us. we provide a connection to the internet in good faith that it will be used correctly and appropriately and take no responsibility for the actions of others as a result of using our networks. we do however, reserve the right to terminate a device's or persons/groups access to our networks if we suspect it is being used in any way unlawfully or to the detriment of others.

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7. Delays and Stock Availability.

Due to the Covid-19 Pandemic and the shutting down of many production facilities, there has been increased global demand for products and also product shortages. We are unable to take responsibility for any delays caused by component shortages and the wait time with obtaining products and materials. when submitting a job we will do our best to ensure that the items specified are available or let you know an approximate waiting time. this time is just a rough estimate and cannot be guaranteed. 

There is currently a global shortage of a large number of Ubiquiti networking products, some Bosch alarm components, some models of CCTV cameras.  as a result prices have increased as the demand is increasing, this is beyond our control be we will do the best for our customers in getting an alternative product that is available or trying to fast track a product to us as soon as it is available.

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Finally,

We are a Tasmanian owned business that employee locals and provide goods and services to Tasmanians. we strive to do our best for you and our state. If you have an issue we will do our best to get it sorted for you. we have a 24 hour free call number (1800 952 020) that will link you to a local Tasmanian technician and not an overseas call centre if you are having any urgent issues.

when we do a job we ensure that its done properly. we have highly skilled and very smart people on our team and will give our all to make sure our customers are happy.

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